Question 1

What is Snapzl?

Accepted Answer

Snapzl is your go-to financial reporting platform so you can streamline and simplify the process of building, managing, and sharing financial reports.

Question 2

How does Snapzl work?

Accepted Answer

Snapzl integrates with your financial data sources, allowing you to effortlessly import and consolidate data. We offer user-friendly features and tools tools at your fingertips for whipping up insightful financial reports in no time.

Snapzl will currently connect to Xero companies over the cloud. If you have companies on other accounting platforms, you can import financial data using a csv file.

Question 3

How often does the app data sync?

Accepted Answer

Snapzl syncs data with the connected entity every 6 hours.

If you need to sync urgently, you can manually sync on a connection by connection basis. There is a maximum number of manual syncs you can do per day depending on how many connections you have.

Question 4

Is my data safe?

Accepted Answer

Yes.
 
Snapzl is built on the latest technologies available on the Microsoft Azure Platform. We use our own product and understand how important the security and privacy of our data is. All data is encrypted and backed up regularly and retained in multiple regions. 
 
Our Practices and Policies.

Encrypted traffic
All data transmissions internal and external at Snapzl, including sign-on, are encrypted at 256-bit and sent through TLS 1.2, adhering to the FIPS 140-2 certification standard.
  
External security audits and penetration tests
Yearly web app and infrastructure security audits and penetration tests are performed at Snapzl. We monitor our product for security vulnerabilities automatically as the product grows.
 
Where are my files hosted?
Snapzl is hosted in multiple Microsoft Azure datacentres. We continually monitor user locations to assess the optimal hosting locations.
 
Experienced team members
Snapzl architects, engineers and operations teams keep their skills up to date with security best practices. 
 
Availability
Snapzl is highly available. We take measures to ensure you can access your data and reports whenever you need them. We built Snapzl to tolerate failure of any individual component.

Data protection
We regularly backup data for our customers. Critical data is backed up every 10 minutes, and non-critical data on a daily basis.
 
Confidentiality
We understand all customer data is private and confidential. Employees have to abide by strict protocols to access internal data. Great measures are taken to ensure you data is not seen by anyone who should not see it.
 
If you have any questions, please reach out to our team by using our contact form or contact our customer service representative.

Question 5

Can Snapzl import from my accounting software?

Accepted Answer

Yes, Snapzl offers intelligent import data tools for CSV and customised import for common platforms making it easy to import data directly from your accounting system.

Question 6

Can I export the reports I create in Snapzl?

Accepted Answer

It's only essential! Snapzl lets you export reports in formats like PDF and CSV. Sharing and presenting your financial insights has never been easier.

Question 7

Can I collaborate with my team on reports?

Accepted Answer

Absolutely. Snapzl supports collaborative features, allowing team members to work on reports simultaneously. You even have control over which users can access specific tenants.

Question 8

Is Snapzl user-friendly for non-technical professionals?

Accepted Answer

Yes! Snapzl is designed with a user-friendly interface that doesn't require advanced financial knowledge. It's a seamless experience for everyone.

Question 9

Is there customer support available if I encounter issues?

Accepted Answer

Of course! We're always here to help. Snapzl provides customer support to assist you with any questions or technical issues you may encounter. Contact us on hello@snapzl.com.au.

FAQs